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Quality management

This section covers issues of concern to businesses that are interested in modern management practices, quality control issues or developments in business control and management which they should be aware of.

  • A great place to work?
    Case studies in involving and developing the workforce as a form of partnership culture to the benefit of the organisation
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  • Benchmark Index
    Find out more about benchmarking from a site developed by the government's Small Business Service
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  • Better Management & Planning
    A DTI survey in partnership with Management Today has produced a guide to better management and planning.
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  • Business Toolbox
    Business Link self-assessment tool identifies the strengths and weaknesses of a business and how performance can be improved.
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  • CAM Benchmarking
    Information on performance and the factors that affect performance, available to manufacturing firms conforming to certain criteria
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  • Flexibility
    Research and opinion about innovations in employment practice, organisational development, technological change and public policy
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  • Forecasting
    Guide to using technology to facilitate accurate forecasting and planning.
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  • Investors in People
    Over 15,000 small businesses have now reached the IIP standard. If your business employs between 5 and 49 people you could be eligible for financial support in achieving recognition.
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  • ISO 9000 Registration
    List of ISO 9000 registration bodies
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  • Management Best Practice
    Wide-ranging gateway site to materials and tools that identify management best practice in organisations in the UK and overseas
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  • National Quality Assurance
    Accredited certification body for national and international management systems such as ISO 9000 and ISO 14001, as well as industry-specific schemes
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  • Partnership at work
    Definitive source of information on building and maintaining partnership at work, and employee relations practices
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  • SWOT Analysis
    Reasons for using SWOT in strategic plan development, plus links to examples and tools for strategic analysis
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  • The quality gurus
    Comparative insight into the philosophies and tools of the major business quality gurus and their influences on British businesses
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  • The Queen's Awards for Enterprise
    There are three categories: international trade, innovation and sustainable development. Check out the website for more details and an application form.
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